Privacy Policy

This Privacy Policy describes how SukiSave ("we," "us," or "our") collects, uses, and protects your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

1. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, email address, mobile number, delivery address
• Account Information: Username, password, account preferences
• Payment Information: Payment method details (processed securely through third-party payment processors)
• Order Information: Purchase history, delivery preferences, subscription details
• Technical Information: IP address, browser type, device information, cookies, and usage data
• Communications: Any information you provide when contacting customer support

2. Legal Basis and Purpose for Processing

We process your personal information for the following lawful purposes:

• Contract Performance: To fulfill your subscription orders and deliver household essentials
• Consent: For marketing communications and optional features (you may withdraw consent at any time)
• Legitimate Interest: To improve our services, prevent fraud, and ensure platform security
• Legal Compliance: To comply with Philippine laws and regulations

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your subscription orders and deliveries
• Manage your account and provide customer support
• Process payments securely through authorized payment processors
• Send order confirmations, delivery updates, and service notifications
• Improve our products, services, and user experience
• Send promotional materials (only with your consent, which you may withdraw anytime)
• Prevent fraud and ensure platform security
• Comply with legal obligations and regulatory requirements

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with delivery, payment processing, and platform operations (under strict data protection agreements)
• Payment Processors: Authorized payment gateways (GCash, Maya, credit card processors) to process your transactions securely
• Legal Authorities: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notification to affected users)

All third-party service providers are required to maintain the confidentiality and security of your personal information.

5. Data Security

We implement organizational, physical, and technical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data privacy and security

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie settings through your browser preferences. Note that disabling cookies may affect certain features of our service.

8. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights:

• Right to be Informed: You have the right to be informed about the collection and processing of your personal data
• Right to Access: You may request access to your personal information we hold
• Right to Object: You may object to the processing of your personal data
• Right to Erasure or Blocking: You may request deletion or blocking of your personal information under certain circumstances
• Right to Rectification: You may request correction of inaccurate or incomplete personal data
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used format
• Right to File a Complaint: You may file a complaint with the National Privacy Commission if you believe your rights have been violated
• Right to Damages: You may claim compensation for damages sustained due to inaccurate, incomplete, or unlawful processing of your personal data

To exercise these rights, please contact us at privacy@sukisave.com or support@sukisave.com. We will respond to your request within fifteen (15) days as required by law.

9. Children's Privacy

Our service is not intended for use by children under the age of 18 without parental consent. We do not knowingly collect personal information from children under 18 without proper parental or guardian authorization.

10. International Data Transfers

Your personal information is primarily stored and processed within the Philippines. If we transfer data internationally, we will ensure appropriate safeguards are in place as required by the Data Privacy Act.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the effective date below. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

You may also file a complaint with the National Privacy Commission: